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    Author
    Cummings, Joel (1)
    Cummings, Lara (1)
    Frederiksen, Linda (1)
    SubjectAcademic Libraries (1)Chat Reference Serivces (1)Digital Reference Serivces (1)Email Reference Services (1)In person Reference Services (1)
    Jabber Servers (1)
    Library Websites -- Reference Services (1)
    Reference Services -- User Preferences (1)Telephone Reference Services (1)Virtual Reference Services (1)... View MoreDate Issued2007 (1)

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    User Preferences in Reference Services: Virtual Reference and Academic Libraries 

    Cummings, Joel; Cummings, Lara; Frederiksen, Linda (Johns Hopkins University Press, 2007-01)
    This study examines the use of chat in an academic library's user population and where virtual reference services might fit within the spectrum of public services offered by academic libraries. Using questionnaires, this ...