Worker Response to Change in the Workplace
Randolph, Daylashunta L.
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This study investigates how workers react to changes in everyday work procedures. Employees in an on-campus administrative unit were surveyed for their responses to the change from a Macintosh to a PC computing system. Three underlying themes were extracted from the employee responses. These themes consisted of: 1) variations in learning time; 2) a false consensus bias; and, 3) complexity issues. Implications for management are discussed.